We are currently seeking to expand our Client Delivery team. Our Client Delivery team members are experienced industry professionals who are able to assess the needs of our clients, recommend tailored Avoca services, and manage complex projects across research, consulting, and Avoca Quality Consortium offerings. The Client Delivery Associate will work closely with internal teams, including Client Development and Client Engagement, while providing excellent customer service and support to clients.
Responsibilities and duties:
Partner with Avoca business development colleagues to meet with prospective clients and demonstrate Avoca’s ability to offer solutions to clients’ specific needs
Host webinars on special area industry topics that Avoca is addressing
Provide demos of Avoca’s online knowledge center to existing and prospective AQC members and highlight the benefits of being an AQC member
Review and edit project proposals to ensure scope of work and deliverables address client needs and can be satisfied by Avoca
Project manage client consulting projects and provide consulting activities as needed on client activities
Review marketing content and collaborate on white papers
To be successful in this role, the ideal candidate must be self-driven with a sense of urgency, a solution- oriented mindset, and enthusiasm for customer service. He or she should be prepared to work independently and collaborate effectively in a virtual company environment. The ability to manage client expectations and look at issues through a business development/relationship management lens is preferred. The candidate must be adept at managing internal teams to meet client needs, possessing extremely strong communication skills and the capacity to navigate complex organization structures. In addition, he or she should have substantial knowledge of clinical research, with expertise in relevant specialty areas such as quality systems, risk management, outsourcing models, effective oversight, clinical operations, and change management.
Experience working in a client-facing role in CRO/Pharmaceutical industry or as a consultant in the industry
Strong presence with outstanding written and oral communication skills, including presentation and reporting skills via MS PowerPoint
A proven track record of successfully adding value to client teams and demonstrating excellent decision making/problem solving skills
The ability to embrace teamwork, establishing effective working relationships and trust with customers and stakeholders (internal and external)
A minimum of a BA/BS in a scientific or business discipline
Minimum 5 years’ experience in clinical trial execution
Avoca boasts a virtual environment with a strategically located home office in Princeton, NJ. Client Delivery members will be expected to balance their time between Princeton, remotely, and at client locations as needed.
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