Project Manager, Client Delivery
The Diligent Qualification Platform is a cloud-based technology and suite of services that enable Sponsors and CROs to rapidly identify, evaluate, and select clinical service providers.
We are currently seeking a Project Manager for our Client Delivery team. Our Client Delivery team members are experienced industry professionals who are knowledgeable about vendor oversight and familiar with the vendor qualification process in the Life Sciences. They have an entrepreneurial spirit and are enthusiastic about new projects. Our Client Delivery team is responsible for ensuring the successful delivery of Diligent’s solutions to our clients. The Client Delivery Manager will work closely with internal teams while providing excellent customer service and support to clients.
Responsibilities and duties:
To be successful in this role, the ideal candidate must be self-driven with a sense of urgency, a solution- oriented mindset, and enthusiasm for customer service. He or she should be prepared to work independently and collaborate effectively in a virtual company environment. The ability to manage client expectations and look at issues through a relationship management lens is preferred. The candidate must be adept at coordinating internal teams to meet client needs, possessing extremely strong communication skills and the capacity to navigate complex organization structures. In addition, he or she should have a strong understanding of clinical research, preferably with expertise in the vendor qualification and selection process.
This position is full time and remote. Diligent’s home office is in Princeton, NJ. We offer competitive salaries and benefits in a flexible virtual work environment.
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